No refunds for change of mind, unused subscriptions, unused credits or allowances, partial billing periods, or personalised products ordered with customer-approved details.
01Digital plans and AI services
Subscription fees, prepaid access, AI usage, digital downloads, and purchased allowances are non-refundable once paid, subject to mandatory legal rights. Not using a service, forgetting to cancel, or changing your business requirements does not create eligibility for a voluntary refund. Review plan features, limits, and price before paying.
02Subscription cancellation
Cancelling stops future renewal charges according to the cancellation terms shown in Billing or by the payment provider. It does not refund the current or previous billing period. Submit cancellation before the next renewal is processed. Where a subscription is prepaid and does not renew automatically, no future renewal is charged unless you make another purchase.
03NFC cards, PVC cards, and standees
Physical products are made using the business details, design, and size associated with your order. We do not offer change-of-mind refunds or returns for personalised items, customer-approved artwork, incorrect information supplied by the customer, or a device that does not support NFC. Confirm your details and device compatibility before purchase.
04Damaged, defective, incorrect, or undelivered products
Contact us as soon as reasonably possible with the order reference, a description of the issue, and relevant photos if available. We will investigate and provide any remedy required by applicable law, which may include repair, replacement, resupply, or refund. Do not send products back before receiving return instructions. This policy does not waive mandatory consumer rights.
05Duplicate, failed, or disputed payments
If you believe you were charged twice, a failed payment was debited, or a charge was unauthorised, contact us with the transaction reference and amount. We will verify the records with the payment provider and correct confirmed billing errors. Pending authorisations and reversals follow the provider’s processes. Never send passwords, one-time codes, full card numbers, or card security codes.
06How to request help
Provide your account email, order or transaction reference, purchase date, and a short explanation using the contact options below. We review billing and product issues individually. A support request does not by itself approve a refund. If a refund is required or approved to correct an error, it will normally be sent through the original payment method; timing depends on the provider.
07Your legal rights
The no-refund rule applies only to the extent permitted by applicable law. It does not exclude rights concerning defective goods, deficient services, payment errors, or other protections that cannot be waived. Where this policy conflicts with a mandatory legal requirement, that requirement prevails.
MagnifyxBrand Solutions Private Limited
For account support, privacy requests, product issues, or billing questions, contact the team behind ReputyAI.
support@reputyai.com ↗